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American Express Services Europe Limited
Financial Ombudsman decision DRN-3823232 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jan 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
Mr M has complained American Express Services Europe Limited didn’t apply a block to his account after they confirmed they would.Card dispute or chargeback
Amex should have made it clearer to Mr M why they couldn’t apply the block he’d requested.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3823232.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.