National Westminster Bank Plc

Financial Ombudsman decision DRN-3821744 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Nov 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr and Mrs G complain that National Westminster Bank Plc (“NatWest”) has failed to refund £200,000 they say they lost to an investment scam.APP scam refund refused

They are also unhappy with the way that NatWest investigated their complaint.Complaint handling

Rules cited

CRM Code (APP scam reimbursement), FCA DISP (Dispute Resolution), Money Laundering Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3821744.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.