PayPal UK Ltd

Financial Ombudsman decision DRN-3820767 Upheld

Upheldoutcome, as published by the Ombudsman

£4,400redress stated in the decision

Mon Jul 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback

In the Ombudsman’s words

PayPal (Europe) Sarl et Cie SCA refunded a buyer under its buyer protection policy without requiring them to return the item he had sold them.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3820767.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.