Clydesdale Bank Plc
Financial Ombudsman decision DRN-3820688 Upheld
Upheldoutcome, as published by the Ombudsman
£700redress stated in the decision
Wed Mar 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mrs B complains that Clydesdale Bank Plc trading as Virgin Money didn’t do enough to protect her from fraud on her credit card accountAPP scam refund refused
Virgin Money accepted that it hadn’t responded to her complaint in the required timescaleComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3820688.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.