Lloyds Bank PLC

Financial Ombudsman decision DRN-3817459 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Support for vulnerable customers

In the Ombudsman’s words

Ms M complains that Lloyds Bank PLC is unfairly pursuing her for a signature to allow it to register a charge on her property in respect of a mortgage she has outstanding.Mortgage administration

Mr M has written at length about the distress and anxiety Lloyds pursuit of his mother’s agreement is causing her – given her age and general vulnerability.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3817459.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.