Elderbridge Limited
Financial Ombudsman decision DRN-3816994 Not upheld
Not upheldoutcome, as published by the Ombudsman
£62,000redress stated in the decision
Thu Apr 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Product mis-sold
In the Ombudsman’s words
Mr and Mrs H also said that the PPI was not fully repaid when the redress was paid out on this matter. ... In relation to the matter of the interest rate variations applied to the loan, that would be a complaint for the original lender to look into in the first instance.Interest and rates
Mr and Mrs H’s PPI policy was included in a redress scheme. Redress was paid to them in 2008Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3816994.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.