Nationwide Building Society

Financial Ombudsman decision DRN-3816671 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jan 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting

In the Ombudsman’s words

Nationwide Building Society initially approved his application for an account but then soon afterwards reversed their position and declined it.Account closed or refused

the account was still reported to Mr L’s credit file by Nationwide. This shouldn’t have been the case, and so I will be upholding this complaint in Mr L’s favour on this limited basis and instructing Nationwide to remove this account from Mr L’s credit fileCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3816671.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.