AIB Group (UK) Plc
Financial Ombudsman decision DRN-3816523 Upheld
Upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Mon Dec 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Mr Q has complained AIB Group (UK) plc won’t refund him for cash withdrawals that he didn’t make.Unauthorised transaction
I have also noted that AIB’s direct action – despite them being very aware of what had been going on – stopped Mr Q being refunded £1,000 by the person using his account without authority.Complaint handling
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3816523.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.