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Evergreen Finance London Limited
Financial Ombudsman decision DRN-3816441 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Dec 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Treatment in financial difficulty
In the Ombudsman’s words
lent to her without carrying out the suitable checks and if it had it would have seen she could not afford the loansIrresponsible lending
MoneyBoat has been unsympathetic and unhelpful in pursuing her for the debtTreatment in financial difficulty
Rules cited
FCA CONC (Consumer Credit sourcebook)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3816441.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.