HSBC UK Bank Plc
Financial Ombudsman decision DRN-3815490 Not upheld
Not upheldoutcome, as published by the Ombudsman
£70redress stated in the decision
Wed Feb 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Service failure
In the Ombudsman’s words
they restricted her accountFunds blocked or frozen
inconvenience of the poor customer serviceService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3815490.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.