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Nationwide Building Society

Financial Ombudsman decision DRN-3812046 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

The complaint Mr and Mrs K complain that when they asked Nationwide Building Society to use the drawdown facility to borrow back some of the money they’d overpaid on their mortgage, it refusedMortgage administration

Our investigator thought this complaint should be upheld. He said there were two key points here, one was the reason Nationwide didn’t tell Mr K of the final year borrow back conditions.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3812046.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.