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Cabot Credit Management Group Limited

Financial Ombudsman decision DRN-3808139 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Cabot’s complaint investigation, which took around three months, somehow failed to identify any letters addressed to the business. This was clearly a flawed investigationComplaint handling

Cabot’s communications in this case have included repeated mistakes and their actions in correcting their errors have been very slowService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3808139.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.