HSBC UK Bank Plc
Financial Ombudsman decision DRN-3807905 Upheld
Upheldoutcome, as published by the Ombudsman
£11,983redress stated in the decision
Thu Dec 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Payment delayed or failed
In the Ombudsman’s words
HSBC decided to close N’s account.Account closed or refused
HSBC UK Bank Plc didn’t return money from its closed account and respond to contact about this.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3807905.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.