HSBC UK Bank Plc
Financial Ombudsman decision DRN-3805127 Upheld
Upheldoutcome, as published by the Ombudsman
£240redress stated in the decision
Mon Dec 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Service failure
In the Ombudsman’s words
HSBC then suspended Mr L’s account access.Funds blocked or frozen
HSBC failed in its obligation to alert Mr L promptly in order to minimise the disruption it caused to him.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3805127.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.