Lloyds Bank PLC

Financial Ombudsman decision DRN-3804429 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Dec 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

He has been through a period of financial difficulty during which he was unable to pay his mortgageTreatment in financial difficulty

Lloyds didn’t provide appropriate support or take proper account of his disabilitySupport for vulnerable customers

Rules cited

Equality Act 2010, UK GDPR / Data Protection Act 2018

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3804429.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.