Barclays Bank UK PLC

Financial Ombudsman decision DRN-3803834 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Mr K complains that Barclays Bank UK PLC took too long to identify and fix an issue he had with his debit card.Card dispute or chargeback

I do find that that Barclays could have identified the issue earlier and, as such, Mr K was inconvenienced by the delay.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3803834.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.