Capital One (Europe) plc

Financial Ombudsman decision DRN-3803261 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Feb 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

As the fees and charges were correctly applied in line with Capital One’s terms and the over limit information recorded is correct, I’m unable to tell it to it to issue a refund or make amendments.Charges and fees

Capital One didn’t agree it had made a mistake or treated Mrs B unfairly. An investigator looked at Mrs B’s complaint. They thought Capital One had dealt with Mrs B’s case fairly so didn’t ask it to take further action.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3803261.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.