National Westminster Bank Plc

Financial Ombudsman decision DRN-3802554 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Identity checks and access

In the Ombudsman’s words

Mr D complains that National Westminster Bank Plc (NatWest) are holding him liable for a loan he says he didn’t apply for.Unauthorised transaction

Mr D has also raised concerns about his online banking access being restrictedIdentity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3802554.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.