Lloyds Bank PLC

Financial Ombudsman decision DRN-3801374 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jan 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Lloyds said its end of term team took too long to make a decision after Mr and Mrs P’s application in July 2020.Mortgage administration

Lloyds accepts that its service was poor. It was too slow when responding to the application made by Mr P in mid-2020 and it didn’t deal with Mr P’s complaint correctly in December 2020.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3801374.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.