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Tesco Personal Finance Limited
Financial Ombudsman decision DRN-3801365 Upheld
Upheldoutcome, as published by the Ombudsman
£543redress stated in the decision
Fri Dec 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Product mis-sold
In the Ombudsman’s words
Mr S complains that Tesco Personal Finance PLC trading as Tesco Bank has unfairly refused a chargeback claim.Card dispute or chargeback
I’m not persuaded D has performed their service with reasonable care and skill because vital information that Mr S would’ve taken into account when deciding to enter into the contract wasn’t displayed prominently or brought to his attention prior to the sale.Product mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3801365.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.