Santander UK Plc
Financial Ombudsman decision DRN-3799055 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Dec 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Irresponsible lending
In the Ombudsman’s words
Santander also closed N’s bank account.Account closed or refused
Santander reasonably concluded that N wasn’t eligible and had reasonable grounds to consider that the loan wasn’t being utilised in the manner expected and prescribed by the Loan Scheme rules.Irresponsible lending
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3799055.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.