Barclays Bank UK PLC

Financial Ombudsman decision DRN-3799039 Upheld

Upheldoutcome, as published by the Ombudsman

£799redress stated in the decision

Thu Dec 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Miss H complains that Barclays Bank UK PLC trading as Barclaycard mishandled her claims about four transactions that she had made with her credit card which she was disputing.Card dispute or chargeback

I’m asking Barclaycard to pay Miss H £150 compensation for the distress and inconvenience caused to her by its handling of her two disputed transactions.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3799039.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.