Clydesdale Bank Plc
Financial Ombudsman decision DRN-3796617 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jun 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Mr B complains that Virgin didn’t support him when he was in financial difficulty.Treatment in financial difficulty
He said he was vulnerable - he had suffered a big decline in income though Covid.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3796617.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.