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Advanced Payment Solutions Limited
Financial Ombudsman decision DRN-3792449 Upheld
Upheldoutcome, as published by the Ombudsman
£8,602redress stated in the decision
Thu Feb 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
she concluded that whilst this had been opened in Mr S’ name and with his knowledge by H, he wasn’t in control of it. She concluded the outgoing payments from that account (which represented essentially all the money Mr S had paid into it) were unauthorised.Unauthorised transaction
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3792449.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.