HSBC UK Bank Plc
Financial Ombudsman decision DRN-3792396 Upheld
Upheldoutcome, as published by the Ombudsman
£355,000redress stated in the decision
Tue Dec 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Credit file reporting
In the Ombudsman’s words
Mr S complains that HSBC UK Bank Plc closed his current account and his Gold card account with no notice and no justification.Account closed or refused
HSBC UK Bank Plc must ensure, insofar as it is able to do so, that any negative markers on Mr S’s credit file for his Gold card, covering payments missed from July until the end of September 2021, shall be removed.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3792396.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.