NRAM Limited

Financial Ombudsman decision DRN-3792160 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Dec 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

The complaint Mr F, on behalf of the estate of Mrs F, complains about the poor service provided by NRAM Limited on the late Mrs F’s mortgage account.Mortgage administration

NRAM upheld the complaint, acknowledging the service provided during the call wasn’t to the level it would have expected.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3792160.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.