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Tesco Personal Finance Limited

Financial Ombudsman decision DRN-3790351 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mrs T is unhappy with how Tesco Personal Finance PLC trading as Tesco Credit Card (“Tesco”) dealt with her complaint about an unrecognised transaction.Card dispute or chargeback

Mrs T raised a complaint with Tesco, saying they’d raised a chargeback without her consent and without explaining what could happen if the chargeback was successful.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3790351.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.