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Swift 1st Limited

Financial Ombudsman decision DRN-3790259 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

I find that all of the fees and charges applied since that date have been fairly applied when payments were missedCharges and fees

In this case Swift applied the rate of interest that was detailed in the loan agreement Mr P signed in 2007 until 1 May 2020, when it reduced the rate slightly. I can’t find that this was inappropriate in the circumstances.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3790259.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.