Barclays Bank UK PLC

Financial Ombudsman decision DRN-3789898 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Mr C complains that Barclays Bank UK PLC did not do enough to protect him from the financial harm caused by what he says was an investment scam company or to help him to recover the money.APP scam refund refused

Barclays removed the temporary credit, but removed too much in error. So, it refunded the discrepancy and provided £50.00 compensation for the error.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3789898.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.