Nationwide Building Society

Financial Ombudsman decision DRN-3789822 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Funds blocked or frozen

In the Ombudsman’s words

transactions which had been carried out on the laptop had been fraudulentAPP scam refund refused

blocked her laptop so she couldn’t make payments using itFunds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3789822.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.