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Vanquis Bank Limited
Financial Ombudsman decision DRN-3783162 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Sun Apr 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Unauthorised transaction
In the Ombudsman’s words
I don’t think it would be fair to ask Vanquis to refund the first payment.APP scam refund refused
the second and third payments should be refunded, along with the associated fees etc.Unauthorised transaction
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3783162.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.