Nationwide Building Society

Financial Ombudsman decision DRN-3781719 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Dec 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Nationwide ought to have realised that Miss B was experiencing financial difficulties by June 2020 and so shouldn’t have added any more interest, fees and charges from this point onwardsTreatment in financial difficulty

continuing to apply overdraft charges to her account when she was in financial difficultyCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3781719.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.