HSBC UK Bank Plc
Financial Ombudsman decision DRN-3780690 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Fri Dec 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Data and privacy, Service failure
In the Ombudsman’s words
She says that HSBC also breached data protection law when it emailed her a document that contained her full account details and wasn’t password protected.Data and privacy
Mrs D complains about the customer service she received from HSBC UK Bank Plc after she asked it to provide proof of her funds.Service failure
Rules cited
UK GDPR / Data Protection Act 2018
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3780690.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.