HSBC UK Bank Plc
Financial Ombudsman decision DRN-3780221 Upheld
Upheldoutcome, as published by the Ombudsman
£900redress stated in the decision
Fri Apr 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
HSBC then sent Mr B a follow up complaint response which advised that his credit account had actually been closed some time agoAccount closed or refused
poor service that Mr B had received from themService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3780221.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.