Barclays Bank UK PLC

Financial Ombudsman decision DRN-3780086 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

They were already in arrears, and the increase in the monthly interest payment since the mortgage reverted to Barclays’ standard variable rate (SVR) has caused further financial strain.Treatment in financial difficulty

This complaint’s about a mortgage Mrs and Mr L hold with Barclays Bank UK PLC. They’re unhappy that Barclays didn’t allow them access to a new interest rate deal when their existing fixed rate ended.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3780086.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.