MONZO BANK LIMITED
Financial Ombudsman decision DRN-3777325 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jan 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Account closed or refused
In the Ombudsman’s words
Mr M complains about Monzo Bank Ltd’s decision to close his account and return the money left in it to the original source.APP scam refund refused
Monzo are required to regularly review the relationships they hold with their customers and it’s often appropriate for certain transactions to be reviewed. In Mr M’s case, money paid into his account was raised as suspicious, so I’m pleased to see Monzo took the action to block any further activity on the account while they investigated things.Account closed or refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3777325.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.