HSBC UK Bank Plc
Financial Ombudsman decision DRN-3775962 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Wed Feb 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
R complains that HSBC UK Bank Plc closed its account despite its director being told a safeguard review had been successfully completed.Account closed or refused
HSBC have told us they continued to send letters, emails and SMS messages to Mr B asking him to complete the review, but the review was still not completed.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3775962.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.