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Tesco Personal Finance Limited
Financial Ombudsman decision DRN-3774993 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£7,500redress stated in the decision
Wed Mar 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Funds blocked or frozen
In the Ombudsman’s words
Mr N complains Tesco Personal Finance PLC trading as Tesco Bank didn’t do enough to prevent him losing money as part of a scamAPP scam refund refused
Tesco Bank called Mr N to say that it had stopped his payment and blocked his account because it had security concerns.Funds blocked or frozen
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3774993.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.