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Nationwide Building Society

Financial Ombudsman decision DRN-3772875 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

The complaint Mr J complains about Nationwide Building Society (“Nationwide”) for restricting his credit card when he was trying to complete a transaction.Card dispute or chargeback

I felt that Nationwide’s systems had not worked properly for Mr J and that it had not given an adequate explanation to Mr J for the transaction failingService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3772875.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.