Santander UK Plc
Financial Ombudsman decision DRN-3772530 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Dec 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Credit file reporting
In the Ombudsman’s words
Santander’s Key Facts document for student accounts say “The account must be used as your main or primary current account…If you don’t regularly pay in your main form of funding, we may discontinue some of the services offered on your account or close your account.”Account closed or refused
Mr S complains that Santander UK Plc (Santander) defaulted his account.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3772530.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.