TSB Bank plc

Financial Ombudsman decision DRN-3772240 Upheld

Upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Tue Nov 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

as fees and interest were outstanding on Mr G's credit card account it would adjust his credit balance by £409.08Charges and fees

TSB could have done more to make sure they were providing the correct information to him at the timeComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3772240.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.