MBNA Limited

Financial Ombudsman decision DRN-3772192 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Tue Nov 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

MBNA successfully recovered the payment of £3,372 via the chargeback process.Card dispute or chargeback

MBNA accepted it took too long to deal with Mrs B’s claim to begin with and offered to pay her £75.Service failure

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3772192.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.