Vauxhall Finance plc

Financial Ombudsman decision DRN-3769918 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Mon Jan 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr R has complained about the support he received from Vauxhall Finance plc (VF) when he was in financial hardship.Treatment in financial difficulty

Remove any adverse information recorded on Mr R’s credit file from April 2020 onwardsCredit file reporting

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3769918.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.