Clydesdale Bank Plc
Financial Ombudsman decision DRN-3769749 Upheld
Upheldoutcome, as published by the Ombudsman
£272redress stated in the decision
Tue Dec 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
I think it was reasonable to expect Virgin to have looked at Mr S’ income and expenditure form, analyse it and see what support he should have been given.Treatment in financial difficulty
Remove the default dated December 2021 from Mr S’ credit file.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3769749.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.