ClearBank Limited
Financial Ombudsman decision DRN-3766989 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Dec 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Mr E complains ClearBank Limited closed A’s account only shortly after it was offered to him.Account closed or refused
Mr E complained and wanted to know why, but ClearBank refused to tell him.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3766989.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.