Ulster Bank Ltd

Financial Ombudsman decision DRN-3764216 Upheld

Upheldoutcome, as published by the Ombudsman

£10,000redress stated in the decision

Wed Nov 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Account closed or refused

In the Ombudsman’s words

Mr M complains that Ulster Bank Ltd won’t refund money he lost as a result of a scam.APP scam refund refused

After a review of the account, Ulster Bank decided to close Mr M’s account and it did so in March 2020.Account closed or refused

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3764216.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.