Lloyds Bank PLC

Financial Ombudsman decision DRN-3762001 Upheld

Upheldoutcome, as published by the Ombudsman

£450redress stated in the decision

Wed Nov 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Mr G complains that Lloyds Bank PLC unfairly blocked his current account.Funds blocked or frozen

Mr G asked to appeal and said the compensation offered didn’t reflect the level of upset caused or length of time he’s spent trying to resolve matters.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3762001.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.