Barclays Bank UK PLC

Financial Ombudsman decision DRN-3760501 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Fri Oct 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Mortgage administration

In the Ombudsman’s words

Barclays agreed there had been some confusion caused by the way the relationship manager had explained the arrangement to Mrs F, but they disagreed that the loan had been mis sold.Product mis-sold

R complains that Barclays Bank UK PLC unfairly altered the terms of a loan agreement it had with them.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3760501.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.