HSBC UK Bank Plc
Financial Ombudsman decision DRN-3760396 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jun 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Mortgage administration
In the Ombudsman’s words
They also complain that the lending they hold with HSBC is unaffordable.Irresponsible lending
Mrs and Mr G complain that HSBC UK Bank Plc will not adjust the amount of a second charge it holds on their property to a nominal amount, to enable drawdown of a new mortgage with a different lender.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3760396.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.