Bank of Scotland Plc

Financial Ombudsman decision DRN-3759396 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers

In the Ombudsman’s words

I note that Mr M has said that he thinks BoS should have done more, given that he would be considered vulnerable. As our investigator explained, Mr M’s financial difficulties wouldn’t have made BoS conclude he was vulnerable, and it doesn’t appear that he made it aware of his health situation.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3759396.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.